outages

MONTRÉAL – ROOT Data Center announces today that it is the first wholesale data center in the world to use Artificial Intelligence (AI) and machine learning to reduce the risk of data center downtime. ROOT Data Center has partnered with state-of-the-art AI and machine learning technology firm Litbit, within ROOT’s Montréal-based facility.

This unprecedented application of leading edge technology enhances ROOT’s Data Center Infrastructure Management (DCIM) strategy, utilizing deep datasets to monitor and manage the overall health and status of critical systems within its data center. In addition to the crucial and constant monitoring by technicians, AI and machine learning capabilities help ROOT Data Center to better anticipate and manage potential failures before they occur. This helps ROOT staff to avoid, rather than recover, from operational outages.


“Reliability and uptime are key consideration for any data center user, ranging from cloud service providers, to hosting companies, video game developers and other large-scale IT organizations,” explains AJ Byers, President and CEO, ROOT Data Center. “At ROOT Data Center, we’ve made 100 percent uptime a top priority, and working with Litbit, we’ve pioneered the next wave of machine learning within data center operations to get us closer. Today, we’re proud to say that ROOT is championing the use of cutting-edge AI and machine learning technology to reduce the risk of downtime for customers of all sizes.”

The integration of AI into ROOT Data Center’s colocation ecosystem is designed to work alongside existing personnel as a partnership between humans and technology. Litbit provides AI Personas and machine-learning sensors trained by skilled data center technicians to identify indicators that fault is possible. ROOT can now utilize this new technology to augment their monitoring of the facility’s environment and help reduce the risk of outages.

“Business is everywhere and always in the data center more than anywhere else, but people can’t be,” says Scott Noteboom, CEO of Litbit. “That is the promise of AI, to help provide constant and intelligent oversight of the spaces and machines in a data center to improve business outcomes. We are proud to be working with ROOT to make good on that promise.”

While many large hosting companies and leading Cloud Service Providers (CSPs) move their data center operations to Montréal due to low electricity rates, cooler climate, and low-latency connectivity to Boston and New York City, the risk of costly facility downtime still remains. As a result of AI and machine learning integration to reduce that risk, ROOT Data Center is attracting a new wave of digital enterprise investment throughout Montréal, making the region a destination of choice for advanced colocation services.

About ROOT Data Center
ROOT is a next-generation data center company that provides colocation solutions to empower the world’s computing leaders. Its modular design promises optimal agility and efficiency, which enables all customers to scale their technology infrastructure and grow with confidence. Less power to waste, more power to you. For more information, visit www.rootdatacenter.com.

About Litbit
Litbit is San Jose-based company that has developed a platform that packages, automates, and magnifies domain expertise into AI personas with superhuman senses. Targeted at teams that manage spaces and equipment, its mobile-first solution makes it possible to implement end-to-end AI without the need for data scientists or complex deployments. Learn more at www.Litbit.com.

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SUNNYVALE, CA – Datrium, the leading provider of Open Converged Infrastructure for hybrid clouds, today announced Datrium Cloud DVX, a cloud-native instance of Datrium DVX that offers recovery services for VMs running in DVX on-premises. Cloud DVX includes global cloud deduplication and provides the simplest and most efficient approach to VM and vDisk level backup and recovery available within a converged or hyperconverged infrastructure system offering.

Adoption of the public cloud for offsite backup and recovery has been a challenge because the size of backup data, the need for regular full backups, and the lack of adequate data reduction limits the economic and practical viability of doing so. According to Gartner1, “Deduplication is the key to reducing cloud storage costs, but most backup software’s cloud connectors do not support deduplication, and other choices are limited to a few cloud gateways and emerging integrated backup appliances with native cloud gateway function.” The report goes on to state, “Deduplication backup target appliances don’t support cloud storage as another tier without running a virtual edition in the cloud, which would incur additional cloud compute costs and more-expensive associated storage.”


Cloud DVX is a port of the DVX software to Amazon Web Services (AWS), and is a natural architectural fit. The first service available on Cloud DVX is a SaaS-based utility that runs on AWS, providing VM and vDisk backup and recovery for on-premise Datrium DVX systems. Beyond as-a-service simplicity, the new service offering delivers breakthrough global cloud deduplication and forever incremental backups to minimize the cost of capacity and network bandwidth. Granular, dedupe-aware recovery also provides accelerated Recovery-Time-Objectives (RTO) versus other AWS S3-based offerings.

Simple Service Sidesteps AWS Learning Curve
Datrium Cloud DVX eliminates the need to learn and setup AWS, deal with EC2 service outages, and manually handle software upgrades. The recovery service provides a simple one-click setup with AWS, then provides backup instance storage and recovery as a SaaS-based offering. As a part of the service, Datrium manages service availability. The service also includes automated software upgrades as well as proactive support related to AWS resources.

Because Datrium Cloud DVX provides direct-to-host restore, the management (and cost) of an additional on-premises backup or cloud gateway device is eliminated, further simplifying public cloud backup and recovery.

Cloud Economics Depend on Global Cloud Deduplication and Forever-Incrementals
Cloud DVX provides global cloud deduplication for AWS S3 across multiple protection groups, multiple on-premises DVX systems, and even across multiple sites. In addition, because Cloud DVX supports forever-incremental backups, no additional full backups are required after initial seeding. The differential, dedupe-aware snapshot backup service means that customers maintain full data efficiency both on-the-wire and at-rest. In addition, because this service supports end-to-end encryption, there is no need to add a separate VPN and related AWS charges.

This massive focus on data and network efficiency means that AWS resources are 65% lower2 and 91% lower versus the S3-based products from hyperconverged and hyperconverged backup vendors, respectively.

“As a financial services company, we need to retain data for up to 25-30 years for parts of our business and have been reliant upon tape to do so,” said Daryl Dressler, Infrastructure Engineer for Intuition LLC. “In the aftermath of Hurricane Irma, we needed to recover from tape held at Iron Mountain. However tape deliveries are best effort and with all the flooding that had occurred, the delivery trucks were unable to reach our data center for days. With the dedupe-aware efficiency of Datrium Cloud Backup for AWS, we can cost-effectively deploy it as a tape replacement and significantly reduce recovery time in these situations.”

Fast RTO Depends on Dedupe-Aware Data Retrieval and Direct-to-Host Restore
The combination of dedupe on-the-wire with granular recovery of an individual vDisk, significantly improves recovery time. As an example, recovering a 100GB vDisk in the cloud may require retrieval of just a few gigabytes of data and just seconds, thanks to duplicate data in the local DVX.

Because of the global on-premises and cloud deduplication capabilities of DVX, Cloud DVX provides an RTO more than 2X faster than Nutanix Cloud Connect. In addition, RTO benefits from direct-to-host restore. With independent backup products, data must first be restored to the backup system, fully rehydrated, and incremental backups replayed, before it is copied to the primary system. Because DVX combines Tier 1 application consolidation with built-in data protection offering direct-to-host restore, Cloud DVX delivers 2X faster RTO compared to HCI Backup vendors.

“I was looking for a cost-effective approach to offsite data protection for our research data,” said Jeff Cunningham, Director of Information Systems at the Agricultural and Resource Economics (AREC) department at the University of Maryland. “Datrium Cloud Backup was so simple to use, but I was interested in profiling the restore speed over our network. When I performed recovery testing, I was blown away – it was virtually instantaneous because Datrium took advantage of the fact that most of the VM data being recovered was already on my local system.”

“Cloud should be the new Iron Mountain, but it’s not. Most cloud backup approaches are still complex, expensive and slow,” said Brian Biles, CEO and Founder of Datrium. “Datrium’s Cloud DVX recovery service is the first approach that really addresses these issues..”

1 Gartner: Is Cloud Storage the New Tape? Pushan Rinnen, Refreshed: 6 January 2017 | Published: 21 March 2016
2 Based on daily snapshots of 40 terabytes of data with a 2% per day change rate over a 1 year period. AWS resources for Datrium were calculated to be $15.5K versus $44.5K and $179K for S3-based HCI and HCI Backup, respectively.

About Datrium
Datrium is the leader in Open Converged Infrastructure for hybrid clouds, a new breed of converged infrastructure that goes beyond hyperconvergence. Datrium converges compute, primary storage and cloud backup for vastly simpler administration, performance and protection of hybrid cloud infrastructure. The company is led by the founders and CTOs from Data Domain and early principal engineers from VMware. For more information, visit www.datrium.com.

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Mckinney, TX – VAZATA, a leader in managed hosting, colocation, Infrastructure-as-a-Service (IaaS) and cloud managed services, today announced the availability of Business Continuity Services that help businesses keep their operations running smoothly in the event of disruption due to severe weather, natural disaster, accidents, outages, or other causes.

The VAZATA Operations Center for Business Continuity (vOCBC) provides an affordable, dedicated workspace at a business-class 5,000 square foot raised floor facility with redundant connectivity and 24/7 data access. The offering includes all utilities, 24/7 entry via dynamic key-card, high-speed Internet, conference and break rooms, business center resources, and 1 TB of virtual storage for up to 5 servers, with additional server licenses available.


“McKinney has earned the distinction of being the country’s most vibrant suburban city, making it particularly attractive for high-tech companies seeking to expand their business and retain top notch employees,” stated John Valencia, Director of BREP & Emerging Technology of the McKinney Economic Development Corporation. “VAZATA is a long-standing member of our community. We’re delighted that they’ve made the decision to support area businesses with this compelling offering.”

“We are excited to welcome VAZATA to McKinney. They bring high-quality jobs in a technology-focused industry, and that’s one of the many sectors MEDC strives to attract to our community,” said Chad Walker, Director of Business Development for MEDC.

Business Continuity plays a key role in any company’s comprehensive strategy to address natural and man-made risks and threats to mission critical processes. The impact of recent hurricanes on the Gulf Coast highlight the vital importance of having a plan in place before it’s too late.

“VAZATA can provide everything from secure data center environments to office facilities and resources that mitigate risk to the organization,” explained Lance Black, CEO of VAZATA. “By offering this as-a-service, we help companies minimize the ‘cost of insurance’ to keep their business operating smoothly even in the face of a catastrophe.”

In addition, VAZATA provides data protection through off-site back-ups, image-based replication, geographically separated clustering, cloud-based disaster recovery services and more. As a FedRAMP authorized CSP, VAZATA offers a unique level of security, resilience, and compliance.

About McKinney
McKinney, Texas, is unique by nature. The city is #1 on the list of Best Places to Live in America, published by Money Magazine. McKinney has a current population of more than 162,000. Established in 1848, the city is located 30 miles north of Dallas and is the county seat of Collin County. McKinney offers award-winning schools, a vibrant historic downtown, diverse housing options, a robust economy and a uniquely beautiful natural setting, with rolling hills and lush trees. Visit the city’s website at www.mckinneytexas.org.

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Brought to you by MSPmentor
It's being called a 500-year storm and Houston, Texas-based Elevated Technologies finds itself smack in the middle of it.
As early as the middle of last week, the managed services provider (MSP) began reaching out to clients, preparing the organizations as much as humanly possible for the fury of Hurricane Harvey.
Four Providers' Houston Data Centers Online, but Access Roads Flooded
But despite the best-laid plans, the extent of damage to the state's Gulf Coast still came as a shock.
"No one really anticipated this," Jason Rorie, founder of Elevated Technologies, told MSPmentor today.
"I don't think anyone really anticipated the kind of flooding that Houston would be subject to," he added. "The city is basically underwater."
Task number one for the MSPs five-member team was ensuring customers' data would survive.
"We started talking really on Wednesday when they projected where it would hit," Rorie said. "First thing we did is make sure that all of our clients, all of their offsite backups were running successfully. We use Veeam and StorageCraft."
As the storm neared landfall on Friday afternoon, the MSP began instructing clients to shut down on-premises servers before those employees left for the day.
"The flooding causes power outages and once your UPS (uninterruptible power supply) batteries drain and your servers crash, that's when problems really start," Rorie said.
The hope is that once the storm
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Unplanned webhosting/server downtime can disrupt your blog, website or business. It can alienate customers/members/visitors, and damage your and your company’s reputation. It can also impact you economically, as you loose revenue if your site is down.

Unforeseen outages are unexpected events that cause instant website downtime such as hardware or software failures, webmaster or web-host errors, hacking and other malicious acts, natural disasters, network issues, and ISP maintenance. Remember, even with 99% uptime, your website will be down for 87 hours, 36 minutes per year!

There is nothing worse for a website owner to be informed by a client that his website is not working, so to prevent this and minimize downtime, you need a hosting/server monitoring service.

There is a wide range of companies offering monitoring services (both free and paid) to meet just about any budget and business need. Here are some of our favorites:

  • BasicState
    They offer a free web site uptime monitor and alert service that checks your website every 15 minutes and will send alerts by email or SMS. You also get a daily uptime report with a 14 day history.
  • UptimeRobot
    You can monitor up to 50 websites every 5 minutes for free, and receive alerts via email, SMS, Twitter, RSS or push notifications for iPhone/iPad.
  • Pingdom
    They offer a free account to monitor one website. It includes 20 SMS alerts.
  • Mon.itor.us
    This free service allows you to monitor 1 website every 30 minutes, and get alerted via IM, SMS, E-mail, or RSS.
  • InternetSeer
    They claim to be the largest website monitoring service and offer a 24x per day free service.

If you get notified by your monitoring service that your website is down, it is important to address the problem immediately and correctly.

An informative website message with an estimate of how long the site will be down, is very useful. This way, both existing and potential clients and visitors are properly informed of the problem, and how soon it will be resolved. Ask for their patience and to please come back. This is good for your personal and business image, and can help to limit financial loss.

Of course, you then have to ensure the unforeseen issue is immediately addressed and resolved without delay. Get professional help, if necessary, like your web-host’s support, or a server administrator.

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