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CVE 2018-0950 is the name given to the information disclosure vulnerability of Outlook for which Microsoft released a vulnerability patch this month. This release came almost after 18 months of receiving the report disclosing the bug. It was Will Dormann who discovered this vulnerability in 2016. He is a software vulnerability analyst with Carnegie Mellon Software Engineering Institute’s CERT Coordination Center (CERT/CC) since 2004. This vulnerability can result in the disclosure of sensitive information to a malicious site. Thus, Microsoft Outlook users need to be aware of this vulnerability and its safeguards. Threat Analysis of ‘important’ leak bug and its impact As discovered by Dormann, the CVE2018-0950 flaw affects Microsoft Outlook software, when it renders Rich Text Format (RTF) email messages containing remotely hosted OLE objects hosted on SMB (Server Message Block) server (under the control of attackers). However, other Microsoft applications such as Word, Excel and…
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Washington, D.C. – Any business collecting, storing, processing, or otherwise handling data containing personally identifiable information on European Union citizens needs to plan for the General Data Protection Regulation (GDPR) which comes into effect May 25, 2018.

Open-i Advisors’ new GDPR preparation service makes it easy and affordable to assess how web hosting and cloud computing providers collect, store, and use customer data. Our data consultants are experts on mapping the way your organization uses data, finding possible risks, and determining what steps you can take to mitigate risks. You’ll be presented with a document that can be either assessed by our partner lawyers or your own legal team.


We work with you to create a report that includes:
• A summary of risk points
• A map of data flows by department
• A list of suppliers and other third parties with whom the client may share data (or who may share data with the client) with their GDPR statements included as relevant
• A list of all found public privacy or disclosure statements, ready for review

“By working with Open-i Advisors, you can save time and money by packaging up everything you will need to hand off to legal counsel so that they can address your needs in as low cost a manner as possible,” says Open-i Advisors Co-Founder Christian Dawson. “Our legal partners are experts on GDPR compliance, so if you’re looking for a holistic solution we can provide that as well”.

GDPR preparation from Open-i Advisors provides data expertise when you need it, with a data-consultant led discovery process, to analyze how data is used across your organization. Our process is straightforward and simple:

Initial Compliance Check: We speak with key people at your company to assess your data privacy risks and measure your current privacy controls against the GDPR.

Data Discovery – Internal: An extensive register of your organization’s current data processing activities will be produced, along with a comprehensive visualization of the organizational data life-cycle in its entirety.

Data Discovery – External: Open-i Advisors will do a public search of statements made by your organization, including privacy policy, email submission forms, white paper submission forms, client sign-up forms, etc.

Final Compliance Check: Open-i Advisors will highlight areas of anticipated concern to consider business process changes where necessary, and to discuss with legal counsel.

This GDPR preparation service is offered for a reasonable hourly fee, which will result in a low cost for your company to gain all the insights you need to identify internal changes needed by your organization.

Find out more about GDPR Preparation for Hosting & Cloud Companies here: http://openiadvisors.com/consultancy/gdpr-preparatory-consulting/

About Open-i Advisors
Open-i Advisors is a consulting company focused on Internet-related industries. Its hands-on approach helps organizations manage their customer data and determine their optimum market focus using next-generation industry segment data gathering and analysis. Open-i Advisors industry-expert consultants offer their experience and leverage a process that includes the power of quantitative data to better understand and actualize client goals. For more information, please visit www.openiadvisors.com.

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LAS VEGAS – Switch and Rackspace today announced a new agreement to deliver Rackspace private cloud solutions and connectivity to managed public cloud solutions on AWS, Azure and Google in Switch’s highly secure and reliable Tier 5® Platinum data center PRIME locations. The agreement builds on Rackspace’s Fanatical Everywhere and Pay-As-You-Go Private Cloud services that allow customers to run private clouds in any data center, with a consumption and billing model similar to that for public clouds.

Switch and Rackspace customers will receive multiple benefits including:

  • The Industry’s Top-Rated Data Centers – Switch’s Tier 5® platinum data centers not only encompass the resiliency and redundancy in other data center ratings systems, but also evaluate more than 30 additional key elements, such as long-term power system capabilities, the number of available carriers, and 100-percent use of renewable energy.
  • On-Demand Private Cloud Solutions – Customers will have access to Rackspace private cloud solutions which provide customers with unparalleled flexibility using an on-demand delivery model that can be hosted in Switch’s Tier 5 data centers.
  • Global Cloud Connections – RackConnect®, Switch SUPERLOOP® and Public Cloud On-Ramps enable customers to connect with low latency to Rackspace’s managed solutions on the leading public clouds, combining the security of traditional colocation with the flexibility of the cloud.
  • Enhanced Security – By combining Rackspace Managed Security (RMS) solutions and Switch’s Tier 5® Platinum data centers, customers can attain unparalleled physical and cyber security to protect workloads across their various IT environments.
  • Management of Data and Applications – Rackspace provides managed services for the leading databases, enterprise applications in the Oracle and SAP ecosystems, and applications for ecommerce, digital marketing, and web content management.

“We see customers running more and more applications, and increasingly complex ones, on multiple IT platforms,” said Rackspace CEO Joe Eazor. “As part of a customer’s digital transformation, they are asking us for hybrid solutions delivered as a service in their corporate data centers or in colocation facilities like the highly secure Tier 5® Platinum data centers that Switch operates. We’re excited that our collaboration will enable Rackspace and Switch to serve that customer need.”

“Today, we are making it easier for customers with complex needs to have highly secure, reliable, and easy-to-use solutions,” said Switch founder and CEO Rob Roy. “Rackspace offers a holistic IT portfolio across managed public clouds, private clouds, and managed data, applications and security. It pulls together technology in a way that no other company can, and it does so wherever it makes the most sense for the customer. We’re looking forward to helping customers navigate their digital transformation journey together.”

Switch Tier 5® Platinum data centers PRIME locations include Las Vegas, Nevada, Tahoe-Reno, Nevada, Grand Rapids, Michigan and Atlanta, Georgia. To find out how to get Switch and Rackspace joint solutions, please email rackspace@switch.com.

About Switch
Switch (NYSE: SWCH), the technology infrastructure corporation headquartered in Las Vegas, Nevada is built on the intelligent and sustainable growth of the internet. Switch founder and CEO Rob Roy has developed more than 500 issued and pending patent claims covering data center designs that have manifested into the company’s world-renowned data centers and technology solution ecosystems. Visit switch.com for more information.

About Rackspace
Rackspace is a leading provider of IT as a service in today’s multi-cloud world. It delivers expert advice and integrated managed services across applications, data, security and infrastructure, including public and private clouds and managed hosting. Rackspace partners with every leading technology provider, including Alibaba, AWS, Google, Microsoft, OpenStack, Oracle, SAP, and VMware. The company is uniquely positioned to provide unbiased expertise on which technologies will best serve each customer’s needs. Rackspace was named a leader in the 2017 Gartner Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide and has been honored by Fortune, Glassdoor and others as one of the best places to work. Based in San Antonio, Texas, Rackspace serves more than 140,000 business customers, including most of the Fortune 100, from data centers on five continents. Learn more at www.rackspace.com.

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AUSTIN, TX – Kayako, a leader in customer support software, today announced that ESW Capital has acquired the company to further invest in creating a unified support experience centered around an integrated chat platform.

The modern buyer expects immediate responses across any channel they decide to communicate to the businesses they engage. Businesses are finding it difficult to ensure a consistent, unified approach to customer service that spans chat, social, email and phone. Kayako solves this problem by pulling all communications into one simple view, providing data and analytics regarding the customer’s journey – then allowing the customer support agent to immediately respond via a messaging engine that can respond across a variety of channels. Kayako’s platform is extremely scalable and priced well below that of our competitors, making us the top choice for companies of all sizes.


When Kayako started in 2001, customer support technology was clunky and frustrating. They turned boring, confusing software into a user experience that customers and staff love. From startups and Fortune 100 companies to charities and governments, Kayako helps teams of all sizes get better at delivering effortless customer service.

“Real-time messaging and multichannel support have become the expectations of today’s buyers. By pulling together the critical components of customer communication into one platform, Kayako enables companies to connect with their customers on a more personal level while providing the ultimate real-time service. They created a platform that brings simplicity, transparency, and efficiency to support teams around the world,” said Andy Tryba, the new CEO of Kayako. “Our platform combines the best features of software like Intercom and Zendesk into one, highly effective, tool. Companies can simplify their operational platforms and dramatically lower their cost, by using Kayako’s single powerful solution.”

ESW is thrilled to work with the 131,000 support professionals using Kayako’s scalable customer service platform. We are committed to continuing the mission to improve communication and transparency for the millions of customers they support on a daily basis.

DCS Advisory acted as the exclusive financial advisor to Kayako.

About Kayako
Kayako is a simple to use, integrated customer service platform that will truly connect you to your customers in a personal way. Combining our best in class chat platform with robust helpdesk and shared inbox functionality – Kayako helps companies manage customer conversations across all channels, improving customer satisfaction and creating a strong foundation to build upon for their customer success goals. www.kayako.com

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Rzeszow, Poland – HostBill, a billing and automation software for IT industry, has just announced new integration with leading marketing automation provider: MailChimp. With the new module HostBill users can integrate their HostBill store and customer data with MailChimp account.

MailChimp module enables to move all existing customer information and automatically subscribe new customers from HostBill to the selected MailChimp customer list. The integration allows HostBill customers to easily add personalized or dynamic content into their email campaigns by assigning the client registration field values from HostBill to MailChimp merge fields. The integration also allows to assign clients to the interest groups in a MailChimp list – to help target the customers with precision. The shopping cart data and client orders from HostBill can also be reflected in MailChimp to help increase the relevance of marketing activities, create targeted campaigns and send personalized notifications.


HostBill has recently started to rapidly grow their integration portfolio – the MailChimp module is the ninth module introduced to HostBill this year. Along with MailChimp, HostBill has launched the CrashPlan Pro module, which enables to sell cloud backup services and reseller CrashPlan accounts. Earlier in 2018, the company presented two SSL modules: GlobalSign and Comodo integrations, FraudLabsPro and Amazon Lightsail modules and Gateway per Client, WebHooks and Payment Links apps.

About HostBill
HostBill is a powerful and flexible, all-in-one automation, billing, client management and support platform for online businesses. HostBill handles all aspects of running a successful online business, from client acquisition, through invoicing and payment collection, automated service provisioning and management, to customer service and support. Extensive range of advanced features, multitude of modules and apps and integration with various various control panels, domain registrars, payment gateways, order pages, client panels and more, make it the most comprehensive solution on the market for Hosting, Cloud/IaaS/VPS Solutions Providers, Domain name and SSL Resellers around the globe to automate and manage their online businesses.

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PHOENIX – Namecheap, a top domain registrar and web hosting company, continues its long-term commitment to supporting Internet Freedom with its 6thAnnual Move Your Domain Day. Beginning March 6 at 12 a.m. EST, for 24 hours Namecheap will offer domain transfers for only $3.98. The special deeply discounted transfer deal will also include a free year of of private email and SSL. Additionally, for each transfer Namecheap will donate up to $1.50 to the Electronic Frontier Foundation (EFF), a leading organization that works to protect online freedom and digital civil rights.

“Our passion and dedication to Internet neutrality and freedom cannot be overstated. Namecheap’s long-term commitment to these principles dates back to the founding of the company. Our pledge to stand with organizations such as EFF, in their fight to keep the Internet open and free, is the reason why Move Your Domain Day is such an important initiative for Namecheap,” said Richard Kirkendall, Namecheap CEO.


“EFF is grateful for the support from Namecheap’s Move Your Domain Day. We’re fighting to protect online innovation and creativity. With the help of supporters across the web, we will continue standing up for Internet users in the courts, in Congress, and around the world,” – Corynne McSherry, Legal Director at EFF.

Since 2011 the annual event that calls on customers to transfer their domains to Namecheap at deeply discounted prices, and in support of Internet freedom, has raised more than $350,000.

About Move Your Domain Day
Move Your Domain Day started in 2011 as an online movement and response to the US Stop Online Piracy Act (SOPA), a bill many felt threatened people’s right to privacy, anti-censorship and a free and open Internet. Sensing a need to mobilize the community, Namecheap CEO Richard Kirkendall launched the first ever Move Your Domain Day. Seven years later, Namecheap has used its platform to raise awareness about other dangerous bills like the Protect IP Act (PIPA) as well as the continued battle to save Net Neutrality.

About Namecheap
Namecheap is an ICANN-accredited domain registrar and technology company founded in 2000 by CEO Richard Kirkendall. Celebrating nearly two decades of providing unparalleled levels of service, security, and support, Namecheap has been steadfast in customer satisfaction. With close to 9 million domains now under management, Namecheap is among the top domain registrar and web hosting providers in the world. To learn more about Namecheap, visit namecheap.com.

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