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AUSTIN, TX – Kayako, a leader in customer support software, today announced that ESW Capital has acquired the company to further invest in creating a unified support experience centered around an integrated chat platform.

The modern buyer expects immediate responses across any channel they decide to communicate to the businesses they engage. Businesses are finding it difficult to ensure a consistent, unified approach to customer service that spans chat, social, email and phone. Kayako solves this problem by pulling all communications into one simple view, providing data and analytics regarding the customer’s journey – then allowing the customer support agent to immediately respond via a messaging engine that can respond across a variety of channels. Kayako’s platform is extremely scalable and priced well below that of our competitors, making us the top choice for companies of all sizes.


When Kayako started in 2001, customer support technology was clunky and frustrating. They turned boring, confusing software into a user experience that customers and staff love. From startups and Fortune 100 companies to charities and governments, Kayako helps teams of all sizes get better at delivering effortless customer service.

“Real-time messaging and multichannel support have become the expectations of today’s buyers. By pulling together the critical components of customer communication into one platform, Kayako enables companies to connect with their customers on a more personal level while providing the ultimate real-time service. They created a platform that brings simplicity, transparency, and efficiency to support teams around the world,” said Andy Tryba, the new CEO of Kayako. “Our platform combines the best features of software like Intercom and Zendesk into one, highly effective, tool. Companies can simplify their operational platforms and dramatically lower their cost, by using Kayako’s single powerful solution.”

ESW is thrilled to work with the 131,000 support professionals using Kayako’s scalable customer service platform. We are committed to continuing the mission to improve communication and transparency for the millions of customers they support on a daily basis.

DCS Advisory acted as the exclusive financial advisor to Kayako.

About Kayako
Kayako is a simple to use, integrated customer service platform that will truly connect you to your customers in a personal way. Combining our best in class chat platform with robust helpdesk and shared inbox functionality – Kayako helps companies manage customer conversations across all channels, improving customer satisfaction and creating a strong foundation to build upon for their customer success goals. www.kayako.com

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Vilnius, Lithuania – With a focus on individuals as well as small businesses, Lithuanian-based web hosting company Hostens has introduced a VPN service. Hostens VPN service is safe, fast, and reliable. Furthermore, it is available in three continents: Europe, North America, and Asia.

As a significant part of everyday applications is unsafe, according to Hostens CEO Arvydas Strausas, Virtual Private Network (VPN) is used to ensure users’ private browsing, online privacy and security, while they communicate over the internet.


“We use plenty of various applications each day. In fact, not all of them are secure. At the end of the day, insecure browsing can end with a theft of our passwords or other personal information. Basically, the VPN service is one of the most reliable solutions to protect ourselves from it”, – sums up Mrs Strausas.

Ad networks track their potential customers from site to site, internet providers log the pages they have visited, while hackers target internet users if there is even a slightest possibility to do that. When using the VPN service, the internet traffic is encrypted, thus making it unreadable. Therefore, such data as your location or information about sites visited cannot be tracked. Based on the expertise of online security professionals, VPN service puts another layer of protection and significantly reduces the number of criminal actions on the internet.

Hostens VPN encrypts traffic with AES-256. Also, this system does not require complicated and time-consuming set-up processes.

About Hostens
Hostens is a division of Lithuanian company “Interneto Vizija” which was founded in 2003 and has quickly grown to serve more than 100,000 clients across Europe. Thanks to loyal customers and their referrals, the company had become the largest web hosting provider in Lithuania by 2005. By combining affordable and scalable options with enterprise-level technology, Hostens is able to supply its customers with web hosting, VPS services, VPN service, and domain registration. Combining strong technical background of “Interneto Vizija”, Hostens operates a geographically convenient data center located in Vilnius, Lithuania (the geographic midpoint of Europe). Hostens data center is built and maintained according to TIER III international standard.

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Rzeszow, Poland – HostBill, a billing and automation software for IT industry, has just announced new integration with leading marketing automation provider: MailChimp. With the new module HostBill users can integrate their HostBill store and customer data with MailChimp account.

MailChimp module enables to move all existing customer information and automatically subscribe new customers from HostBill to the selected MailChimp customer list. The integration allows HostBill customers to easily add personalized or dynamic content into their email campaigns by assigning the client registration field values from HostBill to MailChimp merge fields. The integration also allows to assign clients to the interest groups in a MailChimp list – to help target the customers with precision. The shopping cart data and client orders from HostBill can also be reflected in MailChimp to help increase the relevance of marketing activities, create targeted campaigns and send personalized notifications.


HostBill has recently started to rapidly grow their integration portfolio – the MailChimp module is the ninth module introduced to HostBill this year. Along with MailChimp, HostBill has launched the CrashPlan Pro module, which enables to sell cloud backup services and reseller CrashPlan accounts. Earlier in 2018, the company presented two SSL modules: GlobalSign and Comodo integrations, FraudLabsPro and Amazon Lightsail modules and Gateway per Client, WebHooks and Payment Links apps.

About HostBill
HostBill is a powerful and flexible, all-in-one automation, billing, client management and support platform for online businesses. HostBill handles all aspects of running a successful online business, from client acquisition, through invoicing and payment collection, automated service provisioning and management, to customer service and support. Extensive range of advanced features, multitude of modules and apps and integration with various various control panels, domain registrars, payment gateways, order pages, client panels and more, make it the most comprehensive solution on the market for Hosting, Cloud/IaaS/VPS Solutions Providers, Domain name and SSL Resellers around the globe to automate and manage their online businesses.

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Amsterdam, The Netherlands – Datacenter.com, an international data center colocation provider that paid more than $500,000 for its domain name while introducing a flexible month-to-month colocation subscription model three months ago, announces the launch of its channel partner program with global reach. The program is aimed at CSPs, MSPs, systems integrators and IT consultancy firms, enabling them to package their own offerings with Datacenter.com’s carrier-neutral and cloud-neutral colocation services designed for contractual and technical flexibility at one of the main Internet hubs in Europe, in Amsterdam.

Datacenter.com launched its on-demand, month-to-month colocation subscription model – called Start Direct Cabinets – at the end of 2017 to cater to the flexibility needs of cloud-oriented companies with dynamic operations and/or hybrid IT infrastructures in place. Now, Datacenter.com brings its highly flexible, cloud-neutral colocation model to the channel of CSPs, MSPs, systems integrators (SIs), IT distributors, IT consultancy firms, and other types of business partners interested in offering colocation services to their clients or referring them to Datacenter.com.


Data Center Amsterdam

“Channel partners selected by Datacenter.com will be able to benefit from our significant investments in state-of-the-art carrier-neutral data center infrastructure as well as our competitive price levels,” said Jochem Steman, CEO of Datacenter.com. “Initially, the program will be available from our brand new AMS1 facility in Amsterdam, the Netherlands, but soon our portfolio of facilities as well as the program will be expanded into other areas around the world – as we’ve planned a fast rollout of carrier-neutral data centers in strategic markets worldwide. The 54.000 square feet facility in the Amsterdam South-East business district is highly secured and outfitted with enterprise-grade amenities such as redundant N+1 cooling units, 2N power and 2N water supply. Next to that, we’ve used indirect adiabatic cooling technology to maximize energy savings, while the facility is certified as compliant for all relevant data center management regulations.”

Datacenter.com’s Channel Partner Program provides a range of benefits for channel partners tailored around the capabilities and requirements of each type of partner. The partner program comes in four flavors catering to the various need and requirements of different types of channel partners:

  • Lead/Referral Generation – Channel partners may collaborate with Datacenter.com by referring leads, no substantial data center services knowledge is required. The more accounts referred to Datacenter.com, the higher commission percentage partners will receive. The referral partnership is non-exclusive, meaning that partners are allowed to refer their colocation services leads to others as well. Besides that, there are no limits being set to the total number of referrals.
  • Reseller Partnership – Designed for ‘easy selling’ as the carrier-neutral and cloud-neutral data center infrastructure delivered has an enterprise-grade, ultra-low pPUE figure of 1,04 and there are no long-term contract commitments involved, Datacenter.com offers its reseller partners the opportunity to add new ‘easy’ revenue streams to their portfolios. This type of partnership is typically aimed at IT services partners including distributors who may consider themselves knowledgeable in the field of IT in general or in specific areas.
  • Solution Integration Partnership – This channel program option is built to help enable IT service providers maximize revenue streams by incorporating Datacenter.com’s enterprise-grade, flexible colocation services with month-to-month contracts into their own services offerings. Cloud service providers (CSPs), managed service providers (MSPs) and systems integrators (SIs) are enabled to seamlessly integrate Datacenter.com’s colocation services into their own (hybrid) services offerings.
  • Elite Partnership – This program option provides partners the opportunity to collaborate with Datacenter.com on an equal basis and utilize Datacenter.com’s co-branded sales & marketing enablement to drive opportunities that are closed together. Datacenter.com offers these types of partners dedicated technical resources to help them design customized solutions for their customers. Also included are sales & bid management support, for example. Marketing opportunities embedded include site visits, joint press releases, and much more.

“The Datacenter.com Channel Partner Program is designed to further expand our reach, but it’s a unique colocation offering we are sharing with our partners so it’s really providing a win-win,” added Mr. Steman. “Our Start Direct Cabinets with flexible, month-to-month colocation contracts; our ultra-low thus highly energy-efficient PUE; our strategically located and highly connected data centers in fiber-dense areas, starting in Amsterdam; not to forget a solid brand name and an organization that’s managed by long-time Internet veterans; these characteristics delivered by Datacenter.com all add up to a really unique offering. We’re convinced that the Datacenter.com channel program will enable easy and lucrative selling for partners signing up to this program.”

About Datacenter.com
Datacenter.com’s investors have committed themselves to invest heavily in state-of-the-art data center infrastructure – to meet the market’s growing need for energy efficient, highly interconnected and modular colocation facilities, in which organizations can flexibly and securely host their critical IT infrastructure while cloud computing needs are addressed. Datacenter.com’s customized, reliable and innovative data center solutions are accompanied with the company’s best-in-class customer support. To learn more about Datacenter.com, visit https://datacenter.com

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Ashburn, VA – RagingWire Data Centers, Inc., the premier data center provider in North America and its parent company NTT Communications (NTT Com), the information and communications technology (ICT) solutions and international communications business within the NTT Group (TYO: 9432), today announced the opening of its new Ashburn VA3 Data Center, a state-of-the-art facility with 245,000 square feet of space and 16 megawatts of critical power, located on RagingWire’s new Ashburn Data Center Campus.

“With 16 megawatts available today at the new VA3 Data Center and massive scalability in our new Ashburn Data Center Campus, RagingWire has become the destination of choice for hyperscale, high-growth customers in the top data center market in the world,” said RagingWire President and CEO Doug Adams. “Plus our global reach enables our customers to extend their computing systems in Ashburn to data centers around the world for greater access and availability than ever before.”


The VA3 Data Center is RagingWire’s third data center in Ashburn, and the first building on RagingWire’s new Ashburn Data Center Campus, a 78-acre parcel of land that is planned to contain seven data centers with a total of 108 megawatts of critical load and over 1 million square feet of space on a highly secured location. Construction of the new Ashburn VA4 Data Center is underway on the Ashburn Data Center Campus and is expected to be completed in 2019. Pre-leasing of VA4 is available now for 16 megawatts of critical power and approximately 200,000 square feet of data center space, including approximately 15,000 square feet of office space, conference rooms, and lounges.

“Congratulations to RagingWire for opening the new VA3 Data Center and Ashburn Data Center Campus,” said Masaaki Moribayashi, Senior Vice President of Cloud Services at NTT Communications and Member of the Board for both NTT Communications and RagingWire. “Through your innovation and execution, RagingWire has helped NTT Communications become one of the largest and most successful data center companies in the world.”

RagingWire’s Ashburn VA3 Data Center is designed for flexibility and scale, with options for dedicated electrical and mechanical infrastructure in each of its six private vaults, which can also be subdivided. The computer room white space features a column-free layout and high ceilings and doorways for optimal space management. For telecommunications, VA3 connects to RagingWire’s other two Ashburn data centers via a private fiber optic ring, and has three entry points for more than 25 carriers and cloud providers. For security, VA3 features a building-within-a-building design, iris scanners, intelligent high-definition video cameras that analyze suspicious behavior, anti-tailgate mantraps, an anti-climb perimeter fence, and a security gate that can stop a 15,000-pound truck traveling at 30 mph. Customer amenities include office space, conference rooms and lounges, a game room, exercise room, conference center, and secured outdoor patio.

RagingWire’s VA1, VA2 and VA3 data centers in Ashburn give customers a total of more than a half-million square feet of space and 44.4 megawatts of power in the most desirable data center location in the world. These Ashburn data centers are also connected with other RagingWire campuses in Dallas, Texas and Northern California near Silicon Valley, as well as to the company’s global data center platform of over 140 data centers in more than 20 countries/regions operated under the Nexcenter™ brand of NTT Communications.

About RagingWire Data Centers
RagingWire Data Centers designs, builds, and operates mission critical data centers that deliver 100% availability, high-density power, flexible configurations, carrier neutral connectivity, and superior customer service. The company has 113 megawatts of critical IT power spread across 1.5 million square feet of data center infrastructure in Ashburn, Virginia; Dallas, Texas; and Northern California with significant growth plans in these locations and other top North American data center markets. As part of the NTT Communications group, RagingWire is one of the largest wholesale data center providers in the world with a global network of 140 data centers in 20 countries and regions operated by NTT Communications under the Nexcenter™ brand, and one of the most financially strong companies in the data center industry. For more information visit www.ragingwire.com.

About NTT Communications Corporation
NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including the leading global tier-1 IP network, the Arcstar Universal One™ VPN network reaching over 190 countries/regions, and over 140 secure data centers worldwide. NTT Communications’ solutions leverage the global resources of NTT Group companies including Dimension Data, NTT DOCOMO, and NTT DATA. www.ntt.com | Twitter@NTT Com | Facebook@NTT Com | LinkedIn@NTT Com

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Jakarta, Indonesia – Alibaba Cloud, the cloud computing arm of Alibaba Group, today announced the commencement of operations for its first data center in Indonesia. The data center is the first global public cloud platform in the country that will now provide a local choice for Indonesian businesses, particularly SMEs and startups, by offering a powerful, reliable and cost-effective cloud product and services. Alibaba Cloud’s data center will also help Indonesian customers with low latency or data residency requirements to store and process data within the country.

The data center will offer a comprehensive suite of cloud products and services ranging from elastic computing, database service, networking, security and middleware to analytics and big data. This full range of Alibaba Cloud’s solutions will satisfy the surging needs of local enterprises across a range of industries including e-commerce, media, Fintech, gaming, logistics, transportation and manufacturing. In particular, the big data service “MaxCompute”, a big data platform that allows users to store and process massive amounts of structural data to levels as high as terabyte or even petabyte, will bring sophisticated data intelligence services such as data processing, analytics and machine learning to Indonesian businesses, empowering data-driven innovation and business transformation.


“As the only global cloud services provider originating from Asia, we are uniquely positioned with cultural and contextual advantages to provide innovative data intelligence solutions and computing capabilities to customers across this region,” said Alex Li, General Manager of Asia Pacific, Alibaba Cloud.

The launch of the data center is part of Alibaba Cloud’s ongoing commitment to support the Indonesian government’s initiative to create 1,000 startups by 2020. For SMEs and startups, access to scalable and affordable cloud services are essential to accelerate their growth. By migrating IT infrastructure to Alibaba Cloud, these growing firms can leverage the available powerful cloud services to scale rapidly, accelerate innovation and reduce cost. They can expand their geographic reach through Alibaba Cloud’s established global network to support international operations and better compete in global trade.

In order to incubate a local internet-related ecosystem, Alibaba Cloud also announced that it will bring the Alibaba Cloud Certified Professional (“ACP”) program to Indonesia. Within a year, the program aims to train 300 and certify 100 cloud-savvy professionals in Indonesia, providing both entrepreneurs and local talent with knowledge regarding the best-in-class technology in cloud computing, big data and security.

“Alibaba Cloud has always been at the forefront of driving the future of data intelligence, and we are dedicated to making our technology as inclusive as possible within the markets we operate. By providing a full range of cutting edge cloud solutions and combining this with our expertise, we can assist Indonesian SMEs, government, and enterprises to integrate advanced cloud technology into their daily operations to drive innovation and thrive in the digital age,” said Raymond Ma, Head of Alibaba Cloud ASEAN & ANZ.

Alibaba Cloud already has a proven track record of helping Indonesian internet companies to innovate their business on cloud, including Tokopedia, GTech Digital Asia, Dwidaya Tour, and Yogrt.

Tokopedia, one of the largest online marketplaces in Indonesia, currently runs over 20 core applications and various kinds of managed services on Alibaba Cloud. The company is also leveraging Alibaba Cloud’s AI solutions to gain insights from its huge data sets and to improve its customer experience.

Another successful example is GTech Digital Asia. The company is using Alibaba Cloud’s solutions ranging from elastic computing services to relational database to support its omni-channel e-commerce platform. The newly launched data center will further help GTech Digital Asia to meet the data residency requirement.

The Indonesia data center adds to Alibaba Cloud’s data centers in 17 regions worldwide. Alibaba Cloud has a dedicated team of solutions architects and professional consultants in Indonesia to provide services from cloud consulting to after-sales support.

For more information on products and services, go to:
https://www.alibabacloud.com/campaign/indonesia-DC/launch

For more information on Alibaba Cloud Certified Professional program, go to:
https://www.alibabacloud.com/support/certification

About Alibaba Cloud
Established in 2009, Alibaba Cloud (www.alibabacloud.com), the cloud computing arm of Alibaba Group, is among the world’s top three IaaS providers according to Gartner, and the largest provider of public cloud services in China, according to IDC. Alibaba Cloud provides a comprehensive suite of cloud computing services to businesses worldwide, including merchants doing business on Alibaba Group marketplaces, start-ups, corporations and government organizations. Alibaba Cloud is the official Cloud Services Partner of the International Olympic Committee.

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