System Downtime

Unplanned webhosting/server downtime can disrupt your blog, website or business. It can alienate customers/members/visitors, and damage your and your company’s reputation. It can also impact you economically, as you loose revenue if your site is down.

Unforeseen outages are unexpected events that cause instant website downtime such as hardware or software failures, webmaster or web-host errors, hacking and other malicious acts, natural disasters, network issues, and ISP maintenance. Remember, even with 99% uptime, your website will be down for 87 hours, 36 minutes per year!

There is nothing worse for a website owner to be informed by a client that his website is not working, so to prevent this and minimize downtime, you need a hosting/server monitoring service.

There is a wide range of companies offering monitoring services (both free and paid) to meet just about any budget and business need. Here are some of our favorites:

  • BasicState
    They offer a free web site uptime monitor and alert service that checks your website every 15 minutes and will send alerts by email or SMS. You also get a daily uptime report with a 14 day history.
  • UptimeRobot
    You can monitor up to 50 websites every 5 minutes for free, and receive alerts via email, SMS, Twitter, RSS or push notifications for iPhone/iPad.
  • Pingdom
    They offer a free account to monitor one website. It includes 20 SMS alerts.
  • Mon.itor.us
    This free service allows you to monitor 1 website every 30 minutes, and get alerted via IM, SMS, E-mail, or RSS.
  • InternetSeer
    They claim to be the largest website monitoring service and offer a 24x per day free service.

If you get notified by your monitoring service that your website is down, it is important to address the problem immediately and correctly.

An informative website message with an estimate of how long the site will be down, is very useful. This way, both existing and potential clients and visitors are properly informed of the problem, and how soon it will be resolved. Ask for their patience and to please come back. This is good for your personal and business image, and can help to limit financial loss.

Of course, you then have to ensure the unforeseen issue is immediately addressed and resolved without delay. Get professional help, if necessary, like your web-host’s support, or a server administrator.

 

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