Hurricane Harvey: Delivering Managed IT ...

Brought to you by MSPmentor
It's being called a 500-year storm and Houston, Texas-based Elevated Technologies finds itself smack in the middle of it.
As early as the middle of last week, the managed services provider (MSP) began reaching out to clients, preparing the organizations as much as humanly possible for the fury of Hurricane Harvey.
Four Providers' Houston Data Centers Online, but Access Roads Flooded
But despite the best-laid plans, the extent of damage to the state's Gulf Coast still came as a shock.
"No one really anticipated this," Jason Rorie, founder of Elevated Technologies, told MSPmentor today.
"I don't think anyone really anticipated the kind of flooding that Houston would be subject to," he added. "The city is basically underwater."
Task number one for the MSPs five-member team was ensuring customers' data would survive.
"We started talking really on Wednesday when they projected where it would hit," Rorie said. "First thing we did is make sure that all of our clients, all of their offsite backups were running successfully. We use Veeam and StorageCraft."
As the storm neared landfall on Friday afternoon, the MSP began instructing clients to shut down on-premises servers before those employees left for the day.
"The flooding causes power outages and once your UPS (uninterruptible power supply) batteries drain and your servers crash, that's when problems really start," Rorie said.
The hope is that once the storm
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